#AIRCALL CUSTOMER SERVICE SOFTWARE#
If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use.
You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication. Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. These performance reports are accurate and easy to obtain. All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time. The Phone System for Modern Business needs to sound crystal clear, as voice quality plays a key role in delivering a positive customer experience.Try Aircall Reporting & Supervision Analyse the performance of your calls To deliver a high-quality experience for their customers, Aircall must have the means to actively monitor voice quality of services from various providers. To facilitate automated provisioning and management of their network, Aircall sought an SBC with a RESTful management API. To accomplish this, Aircall required a session border controller that could be hosted on Amazon Web Services (AWS), and they preferred an SBC with media bypass features to reduce latency on calls. Each time they add a new provider through SIP, they must “standardize” traffic so that it can be properly delivered to their application. To date, Aircall has entered 40+ markets, and they expect to add several more in the year ahead as their business continues to expand around the globe. To supply international customers with local numbers, Aircall works with a growing number of providers.
#AIRCALL CUSTOMER SERVICE PLUS#
It provides rich analytics, plus monitoring & whispering capabilities – which aid employee training by facilitating the ability to listen-in and coach teammates during live calls.Īircall also offers a number of Computer Telephony Integration ( CTI) features that offer the ability to customize workflows and improve team productivity, especially for Sales and Support teams. Aircall’s solution is currently deployed by more than 50,000 users around the globe.Īircall offers all of the sought-after call-center features, including parallel calls, unlimited concurrent calls, call recording, time-based routing, call queuing, callback requests, and many others. They proudly call it, “The Phone System for Modern Business.”īased on cloud infrastructure and offering a WebRTC client interface, Aircall keeps conversations well-informed by integrating their voice services with popular CRM tools such as Salesforce, HubSpot, Zendesk, and others. Headquartered in Paris and New York City, Aircall is a cloud-based phone system offering an innovative contact-center-as-a-service (CCaaS) solution. NECA Compliance with Cloud-based Services.Network Transformation with Secure Billing.
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